As a gift for my cat last Christmas I bought him a Chia Cat Grass Planter. When I opened the box on Christmas Day I was surprised to find that the company had knowingly sold me a defective product.

A letter to Joseph Enterprises, the company that makes Chia Pet, resulted in no response. Usually I am very good with receipts but this one among all of the Christmas shopping was lost. So I could not return the Chia Cat Grass Planter.

Needless to say, I will never buy anything for Joseph Enterprises again.

This is a copy of the email that I wrote:

Dear Sir/Madam

Chia Cat Grass Planter Featuring Sylvester & Tweety

On December 23, 2007, I purchased the above mentioned product from Canadian Tire for my cat Leo. After seeing your commercials on TV I believed that it would be an excellent gift for Leo. It was not an easy product to purchase. I found that it was sold out at two different Walmart stores.

This product was wrapped and presented to Leo as a Christmas present. On Christmas Day, with Leo and my family gathered around the tree, the gift was opened and we were instantly horrified to find that the Chia Cat Grass Planter had this huge unsightly blemish on the front. Moreover this huge unsightly blemish had been poorly covered up (Please see attached picture).

Leo had to go without a Christmas gift this year. Furthermore I am thankful that I did not give the Chia Cat Grass Planter as a gift to any of my friends. Had they received one like this one, they would have believed that I was the biggest Scrooge in the world by purchasing gifts for them from a Dollar Store.

This was not a defect that escaped quality control. It looks like the product has paint missing from that section, fired in the kiln, noticed by inspection, repainted and sold.

This product is not cheap at $20 and I believe the effective profit margin is large, with the product being made in China.

I do not believe that your company should knowing make a decision to sell a clearly defective product to a consumer.

I trust that you will take the time to apologize to Leo for a very disappointing Christmas. I would also like to you to ensure that further defective products are not sold to unsuspecting consumers.


Sincerely,

[me]
[contact information]

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